EDUROAM at ACAD
WHAT is Eduroam?
Eduroam (EDUcation ROAMing) is a free and secure wireless network service that allows students, staff and faculty wireless access - using their home institution’s credentials while visiting another participating institution without needing to connect to a wireless guest account. Eduroam was developed for the research and education community. More info can be found at www.eduroam.org.
WHERE Can I Connect to Eduroam?
You can connect to eduroam with your ACAD logon credentials (email@example.com) when you are away from the ACAD campus. Participating institutions in Calgary include, SAIT, UofC, MRU and ACAD. While on the ACAD campus, you should connect to ctsair for best results.
HOW Do I Connect to Eduroam?
To connect to eduroam, select eduroam from the list of wireless access points listed, and use the following settings (fields will vary depending on your device):
- Network/SSID: eduroam
- Identity/Username: firstname.lastname@example.org (eg. email@example.com)
- Password: your network password (may not be the same as your email password)
- EAP Type: PEAP
- Authentication Method: MS-CHAPv2
- Network Authentication Method: WPA2 (Also called WPA2 Enterprise or Infrastructure)
- Data Encryption Method: AES
- If prompted to accept a certificate from acad9016.ACAD.local, click on “Trust”
If possible, setup the eduroam wireless network profile to not connect automatically to ensure that it will not interfere with your connection to ACAD secure wireless (ctsair) when on the ACAD campus. To do this, uncheck the box “connect automatically” after selecting eduroam.
Users of the eduroam network must abide by the Acceptable Use guidelines of both ACAD and the home/visiting institution. Wherever the respective appropriate use policies conflict, the more restrictive rules will apply.
Frequently Asked Questions (FAQs)
Do I choose the “ctsair” or “eduroam” when trying to connect?
While you can connect to either, ctsair will allow you access to more services at faster speeds. When ACAD users are on the ACAD campus, they should connect to ctsair for best results. When roaming off campus, you will not see ctsair, so you should connect to eduroam if it is available.
Why don’t I see “ctsair” or “eduroam” when trying to connect?
If you don’t see ctsair or eduroam you are likely not on campus, or your mobile device needs to be restarted, or the end of the world is upon us! If you are off campus, you can connect to public Wi-Fi hot spots as you normally would. When you return to ACAD, you can connect to ctsair.
I study at ACAD but stay in student housing at SAIT – which one should I connect to?
When on the ACAD campus, you should connect to ctsair for best results. When you are in student housing you will not see the ctsair SSID, so you should connect to eduroam. Tip: when connecting to eduroam, uncheck the box “connect automatically” so when you return to the ACAD campus you will connect to the faster ctsair.
Where can I access eduroam?
You can access eduroam at any participating member site. In Calgary, eduroam is currently available at SAIT, University of Calgary, Mount Royal University, and ACAD. If you see eduroam listed as a Wi-Fi hot spot, you can connect!
A list of worldwide eduroam sites is available at www.eduroam.ca.
How does eduroam work?
Eduroam participating institutions broadcast the "eduroam" SSID. When you visit one of the many participating institutions, your valid authentication information is sent to ACAD for verification. Once ACAD verifies your credentials, a confirmation is sent back to the visited institution and you are granted wireless access at the visiting site. Sounds confusing, but as long as you know your ACAD user name and password this happens very quickly and you are good to go!
What do I need in order to connect to eduroam?
- A wireless device that supports Wi-Fi – laptop, tablet, mobile phone, etc
- Login credentials – your ACAD network login name and password
- Ability to see the “eduroam” SSID on your wireless network options
What are the restrictions of eduroam?
All eduroam sites provide at a minimum http and https access to surf the internet, but there is no guarantee eduroam will provide the same access to resources as you may have when you are on ACAD’s ctsair wireless network. When ACAD users are on the ACAD campus, they should connect to ctsair for best results.
How do I get support for eduroam?
All visiting guest users must request support through their home institution; ACAD does not provide support to visiting guest users, nor do visiting institutions provide support for ACAD users. For ACAD students, staff and faculty, please contact the Help Desk for assistance. When ACAD users are on the ACAD campus, they should connect to ctsair for best results.
Where can I find more information about eduroam?
Q. After selecting the SSID for eduroam, I do not get a dialogue box to enter my username and password. It just says, “cannot connect” or “connection cancelled”.
A. Try deleting all previous known wireless connections by selecting them and choosing “forget”
You should now get a dialogue box that asks for your network password (may not be the same as your email password)
Q. I still can't connect; are there more detailed instrucitons for Windows?"
A. Visit the Knowledgebase article "Wireless: Trouble Connecting Windows 7 to ACADSecure or eduroam"
Q. After selecting eduroam, I enter my Identity and Password but cannot connect.
A. Make sure you choose EAP Type as “PEAP” and Authentication Method as “MS-CHAPv2”
Q. After putting in my user name and password, I get prompted for a certificate…is this legitimate?
A. Yes, if prompted to accept a certificate from acad9016.ACAD.local, click on “Trust” or “accept” in order to connect to eduroam.